| Customer Care |
Why Shop The AV Spot?At The AV Spot you’ll never have to hunt for someone to help you. You’ll always get professional advice from people who know and use the products. We offer a 110% price guarantee and a 30 day return policy as well. About UsOur goal at The AV Spot is to provide a source where you can find the necessary answers to all of your questions as well as the best possible prices from an Authorized Dealer. We have invested heavily in product training as well as have many seasoned professionals on staff who work everyday with our products. The AV Spot strives to deliver the best possible service and price, as well as being there every step of the way after the sale has taken place. Customer CareHave a question or concern? Call our industry professionals toll free @ 800 247-5440. Payment OptionsCredit Cards: We gladly accept Visa, Master Card, American Express and Discover with verifiable shipping address. For your protection, orders are sent only to the billing address of the cardholder. Special arrangements may be made for orders that need to ship to an alternate address including setting up an alternate shipping address with your credit card company. PrivacyYour privacy is very important to us. Please be assured that your e-mail address and phone number will never be sold, rented or shared - ever! Upon occassion, we do send out e-mails to our customers to keep all of you informed about new products, product changes and special pricing. If you do not want to receive these e-mails, please send an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and simply put "Remove from e-mail", we'll take care of it from there. If you'd like more detail about our privacy policy, you can view this page. SecurityWe employ the latest encryption and security technology in all areas of The AV Spot where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you send to our server. To make sure that your browser includes the latest security features available, download and install the latest version of your favorite browser. ReturnsReturns: If you are not completely satisfied with your purchase from The AV Spot, simply return it to us within 30 days of the invoice date for a refund or exchange. Call 1-800-247-5440 for a return authorization number, return authorization #s are only good for 10 business days. Re-pack the item in new condition just as it arrived to you. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Please be sure to write the return authorization number on the outside of the box by using a permanent marker. Products in like new condition will receive an exchange or refund for the full merchandise value. On defective items, we will gladly pay the shipping charges to return it to us. † Return Exceptions: Cartridges and styli, bulk cable, used cables, cassettes, gaff tape, cd's and cd+g's, fog, bubble, haze and snow juice, replacement lamps, software, slipmats, color media (gel) may not be returned. Due to health reasons, items that cannot be sanitized, such as microphones, headphones, or other expendable supplies may not be returned or exchanged. All approved returns must be in new condition in its original box with all accessories and packaging or they will be subject to a minimum 15% restocking fee. Gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged a minimum 15% restocking fee. Special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange. If your package arrives damaged or defective, please let our Customer Service Department know within 15 days of receipt of your order. We will make any necessary arrangements to take care of the issue as quickly as possible. ShippingWhen you place an order with The AV Spot, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping costs for orders from The AV Spot depend upon the methods and options you choose. If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item. Please also note that the shipping rates for most items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We currently offer the following shipping options: Ground - 48 States (No PO or FPO), 3 Day Delivery - 48 States, 2nd Day Air - USA 50 States, Next Day Air - USA 50 States. FPO and APO addresses are handled internally, please call for more information before placing your order. Standard Ground Shipping & Handling To The 48-Continental United States, insured. Standard Ground Shipping CostsFree Shipping
Overnight and 2-Day Shipping
Orders over $3000 please add 3% to your subtotal. We also ship packages via US Mail whenever possible. |